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ClickFox Overview
http://www.clickfox.com

ClickFox is a pioneer in Customer Behavior Intelligence. Its patented software enables companies to transform existing customer data into true, objective insight by showing customers step-by-step behavior within and across self-service systems, such as voice and speech-enabled IVRs, web, kiosks and CRM applications. ClickFox translates interactions from multiple service touchpoints into an intuitive, visual map, revealing quickly and easily what customers actually do and why, so that companies can align customer needs to their business objectives.




ClickFox-IVR: Behavior Analysis and Modeling of Voice and Speech Self-Service Environments
ClickFox-Web: Behavior Analysis and Modeling of E-Commerce and Web Self-Service Environments
ClickFox-Cross Channel: Behavior Analysis and Modeling of Multiple Self-Service Channels Voice/IVR; E Commerce; Kiosk, CRM Environments.





Few Questions You Will Be Interested To Answer
  • Why Customers did not have a good experience ?
  • Why Customers did not have a good 1st contact resolution ?
  • Why Customers repeated the process many times to get resolution ?
  • Why Customers rated poorly on Customer SAT ?
  • Why their experiences affect Churn ?
  • Did they have to interact with multiple agents ?


ClickFox CBI Toolset
The ClickFox CBI toolset delivers new visibility into your customers' experiences. As the pioneer in CBI, ClickFox can help you implement an analytical framework that supports decision-making at multiple levels of your organization. Once our software is implemented, either as a hosted or as an on-premise solution, your company can immediately start integrating behavioral insight into its service and support action plans – continuously.


Self Service Completion RateAverage Improvement Financial VerticalAverage Improvement Telecommunication Vertical
Increase the rates that self-services transaction are completed by customers successfully, therefore reducing (1) transfers to agents, (2) customer frustration, (3) hang-ups 5% - 23% improvement within 15 months 7% - 30% improvement within 15 months







Download ClickFox Brochure

Goto ClickFox Demo

 

 
 
 
    ClickFox Overview
    ClickFox CBI Toolset
 
 
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