Intervoice Overview
http://www.intervoice.com

Intervoice is a market leader in the delivery of personalized, multi-channel automated IVR (Interactive Voice Response) solutions that connect people with information, empowering them to control the way they interact with a business. Their exceptionally designed voice solutions result in improved operational efficiencies, new revenue streams, and most importantly, enhanced customer satisfaction.

Intervoice consistently leads the marketplace in voice automation by providing technologically superior products, basing those products on standard, industry-proven technology, and by providing the best service to clients.

Intervoice Omvia

The Intervoice Omvia solution is base on Omvia Voice framework, which is an advanced software platform that combines Internet and voice technologies to enable customers to Connect, Develop, Run, Manage and Report on their voice automation solutions.

The Omvia Media Server performs the same functions as any live operator or customer service representative.  It answers the phone on the first ring, identifies a customer, and retrieves information from an enterprise host to answer the caller's questions or execute caller instructions to perform a task such as transferring funds or purchasing goods. 

The Omvia Media Server answers the phone ‑‑ 24 hours a day, seven days a week ‑‑ and can perform (but is not limited to) any or all of the IVR (interactive voice response) functions listed below

• Identify caller by voiceprint, spoken utterances identifying the caller, or by spoken or touch-tone input account number and/or some other Personal ID number
• Direct caller through appropriate menu selections
• Answer questions for callers
• Register data and maintain status of data
• Look up information and report it to the caller
• Capture voice messages from callers
• Monitor call progress status
• Interface to host computers, emulating a native terminal controller
• Interface to local area networks
• Access data from a local or remote database via SQL or invocation of stored procedures
• Access network enterprise personalization engines for a unique user experience
• Provide message transcription

Download Intervoice Brochure